Exchanges:
We offer one FREE EXCHANGE for another size or style that you prefer for orders above 100€ in the EU (exc. UK). We will provide you with a prepaid postage label for your Exchange with collection and delivery at the address provided in your order.
Returns:
For returns without change of size or model, a refund will be issued minus shipping & collection costs:
Europe: € 15 - Spain: € 8 - Canary Islands, Ceuta and Melilla: € 12, for the 1 product. Additional products will have an extra cost.
UK, North America, South America, Asia, Africa, and Russia: Important Note: Due to high shipping costs and customs issues for countries outside of Europe, shipping and returns are complicated and costly. Please consult with us to ensure you choose the perfect size from the beginning! Unfortunately, returns are not accepted due to the associated high costs. We will be happy to assist you in obtaining the perfect size with measurements of your feet.
The product and its packaging must be returned in perfect condition. Courier will pick up in the address provided in the order and refund will be issued once product arrives in our warehouse.
How to make an exchange or return in your Dolfie account?
- Go to dolfieparadise.com
- Log in with your username and password
- Once inside, click on the section "Order history"
- In this section you can select the order and products you want to change or return, by filling the form
- In the field reserved for comments, please indicate the reason for the change or return
- You will receive an email, confirming the registration of your request and we will contact you as soon as we can
If you cannot make the return, you can send us a message to dolfie@dolfie.net or at (+34) 656 889 344 (Whatsapp) and we will be happy to help you.
In the case of returns due to defective product, the shipping cost are at our expense. In addition to the value of the products purchased, the amount relating to the transport cost shall also be reimbursed.