Returns & Refunds Policy
SIZE EXCHANGES
You have 14 days from the delivery date to request a size exchange. Shoes must be tried on indoors only and returned clean, unworn, and in their original packaging.
DESTINATION | FIRST SIZE EXCHANGE |
Mainland Spain | Free |
Portugal | Free |
EU · Zone 1 | 7 € |
EU · Zone 2 | — |
United Kingdom · Switzerland · Norway² | — |
Rest of the world | — |
The first exchange includes return shipping for the original pair and delivery of the replacement size.
IMPORTANT Only one exchange is allowed per order. Once the exchange has been completed, the order is considered final, and no further exchanges or returns will be accepted. |
UNSURE ABOUT THE SIZE? Write to us before placing your order. We'll be happy to help you choose the right size. |
RETURNS
You have 14 days from the date your order is delivered to request a return.
DESTINATION | FEE PER RETURNED PAIR |
Mainland Spain | 10 € |
Balearic Islands | 10 € |
Canary Islands | 14 € |
Portugal | 10 € |
EU · Zone 1 | 15 € |
EU · Zone 2 | 25 € |
United Kingdom · Switzerland · Norway² | — |
Rest of the world | — |
The return fee is charged per pair, not per order. For example, if you return 2 pairs, the fee shown for your destination will be charged twice.
Dolfie will provide a return label whenever the service is available. The applicable fee will be deducted directly from the refund amount.
Refund to original payment method: Once the product has been received and inspected, we will refund the corresponding amount minus the applicable return fee.
DOLFIE STORE CREDIT If you choose Dolfie Store Credit instead of a refund, we’ll cover the full return shipping fee. You’ll receive store credit for 100% of the value of the returned items, to use on a new order. This option can be especially useful if you’re in EU Zone 2 and need a different size. Store credit can be used on one new order only. Once it has been used, we can’t issue additional store credit for further returns from the same original order. |
EU · Zone 1: Germany, Austria, Belgium, Denmark, France, Ireland, Italy and the Netherlands.
EU · Zone 2: Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania and Sweden.
EU · ZONE 2: We don’t offer direct exchanges. If you need a different size, you can return the item and choose Dolfie Store Credit for 100% of its value, to use on a new order.
EXCHANGES AND RETURNS · UNITED KINGDOM, SWITZERLAND, NORWAY AND THE REST OF THE WORLD
At the moment, we’re unable to offer exchanges or returns in the United Kingdom, Switzerland, Norway, the United States, Canada, Mexico, Latin America, Asia, Africa, Australia or New Zealand.
Return shipments from these destinations are more complex and expensive due to international shipping, customs procedures, taxes and other fees.
As an independent brand, we make every effort to offer free shipping or cover a significant part of the shipping costs, especially where they are high. However, return collections and shipments from these countries can be extremely expensive, and we haven’t yet found a sustainable way to manage this part of the process.
For this reason, we unfortunately cannot accept exchanges or refunds from these destinations.
CONDITIONS
Product condition: Products must be returned unused, clean and in perfect condition, just as they were received, along with their original packaging. | Shoe try-on: We recommend trying on your shoes indoors, on a clean surface. |
Original box: Protect the Dolfie box with a bag, paper, or outer packaging. Do not affix shipping labels directly to the box. | Inspection: If the product shows clear signs of wear, dirt, stains, odours or damage, or does not meet the conditions above, we may refuse the return or deduct an amount to reflect any loss in value. |
Refund: The refund is processed once the product has been received and inspected in our warehouse. | Hygiene: For hygiene reasons, we do not accept exchanges or returns of socks or other intimate products. |
OUTLET: Products in the OUTLET section are offered at a special clearance price and are final sale. They cannot be exchanged or returned. | Defective, incorrect or damaged product: Contact us and we’ll be happy to help. Standard exchange and return fees do not apply in these cases. |
