Returns and Refunds Policy
SIZE EXCHANGES
You have 14 days from the date of delivery to request a size exchange. Shoes must be tried on indoors only and returned clean, unworn, and in their original packaging.
DESTINATION | FIRST SIZE EXCHANGE |
Peninsular Spain | Free |
Portugal | Free |
EU · Zone 1 | 7 € |
EU · Zone 2 | — |
United Kingdom · Switzerland · Norway² | — |
Rest of the World | — |
The first exchange involves returning the original pair and shipping the new size.
IMPORTANT Only one exchange is allowed per order. Once the exchange is complete, the order will be considered final, and no further exchanges or returns will be accepted. |
NOT SURE ABOUT THE SIZE? Please contact us before placing your order. We'd be happy to help you choose the right size. |
RETURNS
You have 14 days from the date your order is delivered to request a return.
DESTINATION | RETURN POLICY |
Peninsular Spain | 10 € |
Balearic Islands | 10 € |
Canary Islands | 14 € |
Portugal | 10 € |
EU · Zone 1 | 15 € |
EU · Zone 2 | 25 € |
United Kingdom · Switzerland · Norway² | — |
Rest of the World | — |
Dolfie will provide a return label whenever the service is available. The applicable fee will be deducted directly from the refund amount.
Refund to the original payment method: Once we have received and inspected the product, we will refund the corresponding amount, minus the applicable return fee.
DOLFIE STORE CREDIT If you choose Dolfie Store Credit when returning your order, rather than requesting a refund, Dolfie will cover the full return shipping cost. You will receive 100% of the value of the returned items as store credit to use toward a new order. This option is especially useful in EU Zone 2 if you need to exchange for a different size. Store Credit can be used only once per original order. Once it has been used, subsequent returns will not be accepted to generate new Store Credit. |
EU · Zone 1: Germany, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Poland, the Czech Republic, and Sweden.
EU · Zone 2: Bulgaria, Croatia, Cyprus, Slovakia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, and Romania.
EU · ZONE 2
We do not offer direct exchanges. If you need a different size, you can return the order and select "Dolfie Store Credit" to receive 100% of the product's value as store credit, which you can use toward a new order.
EXCHANGES AND RETURNS · UNITED KINGDOM, SWITZERLAND, NORWAY, AND THE REST OF THE WORLD
At this time, we are unable to offer our exchange and return service in the United Kingdom, Switzerland, Norway, the United States, Canada, Mexico, Latin America, Asia, Africa, Australia, and New Zealand.
Return shipments from these destinations are considerably more complex and expensive due to international shipping, customs procedures, taxes, and additional fees.
As an independent brand, we make a great effort to offer free shipping or cover a significant portion of the actual shipping cost, especially to destinations where shipping costs are very high. However, pickups and returns from these countries can be extremely expensive, and we have not yet found a sustainable way to manage this part of the process.
For this reason, we are unfortunately unable to accept exchanges or returns from these locations.
TERMS AND CONDITIONS
Product condition: Products must be returned unused, clean, and in perfect condition, just as they were received, along with their original packaging. | Shoe Fitting: We recommend that you try on the shoes only indoors and on a clean surface. |
Original box: Protect the Dolfie box with a bag, paper, or outer packaging. Do not attach shipping labels directly to the box. | Inspection: If the product shows obvious signs of use, dirt, stains, odors, or damage, or arrives in a condition different from what was specified, we may refuse the return or apply a proportional reduction due to loss of value. |
Refund: The refund will be processed once we have received and inspected the product at our warehouse. | Hygiene: For hygiene reasons, we do not accept exchanges or returns of socks or other intimate apparel. |
OUTLET: Items in the OUTLET section are sold at a special clearance price and are final sale; therefore, they cannot be exchanged or returned. | Defective, incorrect, or damaged product: Write to us, and we'll take care of it. In these cases, the standard exchange or return fees do not apply. |
